Privacy Policy
Effective January 1, 2026
Durango Concrete Company, durangoconcretecompany.com, team@durangoconcretecompany.com
Who this policy covers
This policy explains how Durango Concrete Company, a concrete contractor in Durango, CO, handles the information you share with us through this website, our contact form, and when you call or email us about a job.
It applies to every page on our site, starting with our home page. If you'd like to know more about who we are before reaching out, see our About page.
Information you give us
When you ask about a driveway, patio or any other job, we collect what you choose to send us. That usually means your name, phone number, email, the address where the work would happen, a description of the project and any photos you attach.
We only ask for what we need to answer you and give you an estimate. You don't have to give us anything to browse the site.
Information collected automatically
Like most websites, ours may use cookies and basic analytics tools. These record things like which pages you visit, how long you stay, the type of device and browser you use, and the general area you're browsing from.
This helps us see which pages are useful and which need work. It doesn't tell us who you are unless you also contact us. You can block or delete cookies in your browser settings, and the site will still work.
How we use your information
We use your details to reply to you, schedule an on-site estimate, prepare a quote, do the work, follow up afterward and keep our job and billing records.
We don't add you to marketing lists you didn't ask for, and we never sell your information to anyone.
Who we share it with
We share information only with the outside services that help us run the business, such as the service that hosts our contact form, our website analytics, and our phone, email and billing tools. They handle it on our behalf so we can reach you and do the job.
We may also share information if the law requires it, or to protect our rights or someone's safety.
How long we keep it
We keep your information as long as we need it to answer your request, finish your job and stand behind our work. Records tied to a completed job, like invoices and the job address, are kept longer because we need them for taxes, accounting and any questions that come up later.
When we no longer need something, we delete it or remove the details that identify you.
Your choices and rights
You can ask us to show you the information we hold about you, correct it or delete it. You can also tell us to stop contacting you at any time.
Depending on where you live, state law may give you more rights over your personal information, and we'll honor those where they apply. Before we act on a request, we may need to confirm it's really you so we don't hand your details to someone else.
How we protect it
We take reasonable steps to keep your information safe and limit who can see it to the people who need it for your job. No website or email system is completely secure, so please don't send us anything sensitive, like bank or card numbers, through the contact form.
Children's privacy
Our site is meant for homeowners and property owners, not children. We don't knowingly collect information from anyone under 13, and if we learn we have, we'll delete it.
Changes to this policy
If we change how we handle information, we'll update this page. The version posted here is the one that applies.
How to raise a privacy concern
If you have a question about your information, want to make a request or think something's been handled wrong, reach out through our Contact page or call us at (970) 844-8095. We answer the phone Monday through Sunday, 8 AM to 9 PM.
Expect a reply within 1 business day, and we'll tell you what we're doing about it.